Terms of Service:
AI Implementation Standards

By accessing the Intellinovus website, contacting us through a form, or purchasing one of our services, you agree to these Terms of Service and to any additional terms that may apply to a specific engagement. If you do not agree with these terms, you should not use the site or rely on the services offered through it.

These terms are written for a professional services context. They are intended to set expectations clearly, reduce ambiguity, and support a workable commercial relationship. A good terms page should do more than protect the business. It should also help the client understand what happens next and what is expected of both sides.

Intellinovus provides AI strategy, implementation, workflow design, governance support, and related advisory services. That may include a readiness audit, custom agentic system design, implementation support, production hardening, ongoing optimization, or strategic advice around responsible AI adoption.

The exact scope for any project will depend on the service purchased, the statement of work, the audit request, or the written proposal we have agreed with you. We may refine the scope as the work progresses, but any material change should be reflected in writing so both sides have a shared record of what is being delivered.

Our services are designed to support business decision-making and operational improvement. They are not a substitute for legal, tax, regulatory, or medical advice, and they should not be treated as such unless we expressly state otherwise in writing.

Fees for the Agent Readiness Audit are charged in advance unless we agree otherwise in writing. Larger implementation projects may be billed in stages, by milestone, or according to a payment schedule set out in a separate statement of work or proposal.

Unless a different arrangement is documented, invoices are payable in the currency and by the due date shown on the invoice. Late payment may delay delivery, pause access to services, or result in additional administrative steps if the account remains outstanding for an extended period.

Where a fee is marked as non-refundable, that means the fee is tied to scheduling, allocation of capacity, preparatory work, or other commitments already made on your behalf. If a refund is required by law, we will of course follow the applicable legal standard.

You agree to provide accurate, current, and complete information when we need it to perform the work. That includes operational context, access details where appropriate, and any constraints that could affect implementation, timing, or governance design.

You are responsible for ensuring that you have the authority to share any information, data, or system access you provide to us. If your internal approvals are required before we can proceed, it is your responsibility to secure them in time for the project to move forward without avoidable delay.

If your team delays feedback, withholds key information, or materially changes the target environment after work has started, the timeline and delivery assumptions may need to change as well. That is not unusual in professional services, but it should be handled openly so the project can stay grounded in reality.

We aim to deliver services in a structured, professional, and practical way. However, AI work is often dependent on third-party systems, internal stakeholder availability, and the quality of the underlying process being addressed. For that reason, delivery dates and implementation outcomes may depend on factors outside our direct control.

We may make reasonable adjustments to the way we perform the services if doing so improves the result, preserves quality, or reflects a better understanding of the operational problem. If the change materially affects scope, cost, or timing, we will usually try to discuss it before proceeding.

Nothing in these terms should be read as a guarantee that a draft, pilot, or strategy will perform exactly the same in production. We work to reduce uncertainty, but real-world systems still need testing, approval, and proper operational oversight.

All website content, branding, and other materials created and maintained by Intellinovus remain our property or the property of our licensors unless we state otherwise. You may view, print, or share public-facing content for ordinary business reference, but you may not copy or republish it as your own without permission.

If we create custom deliverables for a client, the ownership and usage rights for those deliverables will be defined in the relevant agreement or statement of work. In some cases, the client may receive broad usage rights while certain underlying methods, templates, or frameworks remain with Intellinovus. That structure helps us protect proprietary know-how while still giving clients what they need to operate the solution.

If you provide us with materials, data, or branded content, you confirm that you have the right to share them and that our use of them in the course of service delivery will not infringe the rights of any third party.

Both sides may share sensitive information during a project, especially when a workflow touches internal systems, commercial plans, or implementation risk. We treat that information as confidential and use it only for the purpose of delivering the services, supporting the engagement, or complying with a legal obligation.

Our confidentiality expectations are practical. They are designed to support real client work, not to introduce unnecessary bureaucracy. At the same time, we expect clients to handle our own sensitive materials with the same level of care that they expect from us.

Personal data is handled in accordance with our Privacy Policy. If there is any overlap between this page and the Privacy Policy, the Privacy Policy governs how personal data is collected and processed, while these terms govern the broader commercial relationship and service conditions.

We make a professional effort to deliver careful, informed, and commercially useful work. Even so, the services are provided on an "as is" and "as available" basis to the extent permitted by law, and we do not make promises that are not expressly stated in writing.

We do not guarantee that AI systems will be free from error, bias, downtime, or unexpected behavior. We also do not guarantee that a particular strategy will produce a specific revenue, cost, or productivity outcome. The value of the work often depends on how well the client implements, operates, and maintains the recommendations we make.

The practical goal is confidence, not fantasy. We try to narrow risk, clarify options, and improve decisions. That is valuable work, but it still sits inside a broader operating environment that includes human judgment and organizational follow-through.

To the fullest extent permitted by law, Intellinovus will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the services we provide. That includes lost profits, lost data, lost opportunity, or business interruption, even if we have been advised that such damages might occur.

If liability is found despite these limitations, our total liability for a claim will generally be limited to the amount paid for the specific service that gave rise to the claim, unless a different cap is required by law or agreed in writing. This is a standard commercial approach and helps keep the relationship commercially workable on both sides.

Nothing in these terms excludes liability that cannot be excluded under applicable law. If local law requires a different standard, that standard will apply to the extent necessary.

You agree to indemnify and hold Intellinovus harmless from claims, losses, liabilities, and expenses arising from your misuse of the site, your breach of these terms, your infringement of another party’s rights, or your failure to obtain the necessary permissions to share the data or materials you provide.

We may rely on third-party tools, software, hosting, analytics, or communications providers as part of our operating stack. While we choose those tools carefully, we do not control every aspect of a third party’s environment, and their own terms may also apply to your use of those services.

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms will, where required, be referred to arbitration administered by the Hong Kong International Arbitration Centre under the rules in force at the time the arbitration is commenced. We prefer to resolve concerns professionally and efficiently, but if formal resolution is needed, Hong Kong is the agreed legal forum.

We may update these terms from time to time. If the changes are material, we will revise the page and may add a notice to make the update easier to spot. Continued use of the website or our services after an update means you accept the revised terms to the extent permitted by law.

Because our services evolve, the terms may evolve as well. We try to keep that process straightforward so the document stays useful rather than becoming a vague or outdated template.